reference to ‘we’ and ‘our’ refers to KBS Sound, and
likewise reference to ‘you’ and ‘your’ refers to any
purchasing or potential customer of KBS Sound.
Sound exists primarily to serve churches throughout
the UK. This does not mean that we are unwilling or
unable to supply other groups or individuals, but
simply that the products and services that we offer
reflect this commitment.
endeavour to be as honest and unprejudiced as
possible in regard to the information and advice we
give; that information and advice being based on
over 30 years of experience in the pro-audio / sound
Sound do not offer account facilities, therefore all
orders are on a payment with order basis. Until
payment is received the order is not confirmed. If
payment for an order is made verbally by credit
card, we will endeavour to inform you of any item/s
that are not in stock, and subsequent expected
delivery time/s. If you decide to place the item on
back order, we will undertake to deliver your order
at the earliest opportunity. In the rare event that
the delay exceeds 28 days, we will attempt to
contact you and inform you of the progress of your
order. Please note that until the 28 days have
passed, we regret that we are not able to offer a
refund on a back ordered item.
procedure applies to all non-verbal orders including
orders placed by cheque, with the exception that, in
the event of an item/s being out of stock at the
point of order, we will only contact you after the
28 day period has expired.
payment is made by cheque, goods may not be
despatched until the cheque has cleared.
orders, we will be happy to advise you of the
intended delivery day. Please ensure that this is
requested at the point of order and a daytime
contact phone number is provided.
note that whilst every attempt is made to ensure
that orders are delivered on the required day, we
cannot guarantee this as we use a third party
carrier who, although contracted to KBS Sound, are
not in the employee of KBS Sound. If for any reason
you are unhappy with the condition, manner or time
of your delivery, please inform us immediately. It
is the customers responsibility to check that goods
are received in working condition. All damages &
shortages or faulty goods must be reported to KBS
Sound within 3 working days of reciept.
items that are supplied by KBS Sound carry at least
a one-year limited manufacturers warranty. For
products that have extended warranties, please see
warranty/registration information supplied with
event that an item develops a fault, KBS Sound will
arrange to have the item collected and returned to
the manufacturers for repair at our expense,
provided that the item is still within the
manufacturers warranty period and the fault is not
as a result of misuse.
attempt to speed up repair or replacement, an item
that is returned to KBS Sound must have a returns
authorisation number, which is available from our
sales/help line. Please note that without a valid
returns authorisation number, for security reasons,
goods will not be accepted back.
the item securely is the responsibility of the
sender. It is strongly suggested that the original
packaging is retained for such situations. Returns
authorisation numbers remain active for 21 days from
date of issue. Please note that in the event of a
warranty claim WE ARE ON YOUR SIDE! We will do
everything possible as quickly as possible – and you
don’t have to join a queue when you telephone us!
items returned to KBS Sound, for whatever reason,
must be packaged in an outer packaging so that the
contents are not advertised.
goods may be returned for a refund on the condition
that we are informed immediately, they are returned
within 7 days of your receiving them, they are in
as-new condition and in the original packaging with
no shipping labels attached to the manufacturers
original packaging. It is the customers
responsibility to return unwanted items and a
restocking charge will be made in such situations.
Carriage charges cannot be refunded.
the responsibility of the customer to ensure that
the product being purchased is suitable for the
purpose intended. KBS Sound will do everything
possible to provide you with all the information
available (size, weights, features, diagrams,
pictures, etc) prior to purchase to ensure that you
get the product that is best suited to your
year alone, 65% of the warranty items returned to
KBS Sound, which had been reported as faulty, proved
to have no fault but were simply a 'user problem'.
Because of this, any item that is returned for
repair that is found to have no fault will incur a
carriage charge. Manuals are supplied with all
equipment and free advice is available via our
sales/help line if 'set-up problems' occur.